The Civil Aviation Authority of Bangladesh (CAAB) has taken a major step towards the modernization of passenger services at Dhaka airport with the recent launch of a dynamic web portal, 24/7 call centre, and Customer Relationship Management (CRM) software.

The new facilities will ease the process for passengers to check domestic and international flight schedules, check-in for flights, as well as find the rules of incoming and outgoing travel.

The call centre is currently operating with the long code 09614-013600, and the shortcode 13600 will be launched soon. The CRM software will help the call centre better track passenger complaints and suggestions so they may be resolved quicker and more efficiently.

Dhaka airport Executive Director Group Captain Muhammed Kamrul Islam told Dhaka Tribune: "Ensuring quality service is our main goal. We and all the agencies working at the airport are working tirelessly to achieve this goal." 

He expected that  the new services will make Hazrat Shahjalal International Airport more comfortable and pleasant for travel.

Digital Airport Service App
Earlier, the authorities unveiled the Digital Airport Service App for passengers, the AvSec ID System for airport security, and the Height Clearance Management System to make every passenger a smart traveller.

The app was developed by Prime Tech Solutions Ltd, Spinoff Studio, and Innovazione Technologies JV with the support of the ICT Division's Mobile Game and Skill Development Project.

According to CAAB sources, the AvSec ID System  allows for online pass application submission, location verification, and various pass-related information updates.

Passes can be approved and managed through the software, allowing only authorized individuals with operational reasons to access the airport, according to a CAAB statement. 

One can apply for building and construction passes through the app, which will be quickly verified before a clearance certificate is issued.