1. Where is the Probasi Kallyan Desk at the airport? (Probasi kollyan Desk)
Probasi Kallyan Desk is located adjacent to heavy luggage gate no. 05 in the Departure Concourse Hall area and in the Immigration area.
2. Where to stamp the documents of leave? (Probasi kollyan Desk)
Stamp can be given from Probasi Kallyan Desk near heavy luggage gate no. 05 at the Departure Concourse Hall area.
3. Is there any assistance available from the airport due to death abroad? (Probasi kollyan Desk)
There is a Probashi Kallyan Desk in Import Cargo area of the airport. You will get the necessary assistance if you contact them. Aviation Security (AVSEC) members will assist to receive the dead body. Probasi Kallyan Desk: +88028901365
4. Where can assistance be found to solve various problems including financial assistance for Probashi? (Probasi kollyan Desk)
There is a Probashi Kallyan Desk at the Departure Concourse Hall area near heavy luggage gate no. 05. Assistance can be obtained from contacting that desk. Probasi Kallyan Desk: +88028901040
5. Is there any baby care center at the airport? (Baby Care)
There is a Baby Care
Center at the departure area after Immigration near to the AVSEC Control Room.
6. Where can I get a wheelchair if the ticket includes a wheelchair? (Wheelchair)
Wheelchair can be taken by contacting the respected airlines. (List of Airlines)
7. Is there a wheelchair service available at the airport if a passenger needs a wheelchair due to sudden illness? (Wheelchair)
Wheelchair can be taken by contacting the respected airlines. (List of Airlines)
8. How much gold can I bring from abroad? (Customs)
Please see the baggage rules. Baggage Rules
9. My gold bars have been seized and made DM and told me to receive it later. Where will I go now? (Customs)
Please contact to Airport Customs House Dhaka.
Telephone: +88028901492-4
Web: https://www.dch.gov.bd
Telephone: +88028901492-4
Web: https://www.dch.gov.bd
10. I have gold bars, where to pay the tax? (Customs)
Go to red zone of
Customs. You can pay taxes there.
11. Where is the no. 7 belt area situated at the Airport? (Belt Area)
The no. 7 belt area is situated after the arrival immigration gate at the Airport.
12. Where to recover the lost baggage? (Belt Area)
Baggage can be recovered by contacting airport Lost and Found section or room no-15.
Lost and Found: +8801777715535
Lost and Found: +8801777715535
13. Where can I complain if the luggage is opened and the trolley bag is broken after coming from abroad? (Belt Area)
A written complaint must be made by notifying the specific airline authority of the airport. (List of Airlines). In addition, you may also complain through calling at 13600 (HSIA Call Center) open 24/7.
14. From where the arriving passengers can collect their baggage? (Belt Area)
After completing the airport arrival immigration, luggage can be collected from the belt by looking at the flight information display in the belt area or by going to the desired belt with the assistance of the help desk next to the belt.
15. Why are shoes taken off at the security check at the airport? (Boarding Bridge)
According to the international/government rules, shoes must be taken off during security checks for the sake of aircraft safety.
16. Passengers going to London should take off their shoes and belts? (Boarding Bridge)
According to International rules, shoes must be taken off during security checks for the sake of aircraft safety.
17. Where is the washroom in the airport boarding bridge area? (Boarding Bridge)
Inside the airport, there are washrooms beside every boarding bridge.
18. Why did the flight time change? (Boarding Bridge)
Please contact the concern airline. (List of Airlines)
19. Where to file the complaints related to the airport? (Boarding Bridge)
There are complaint boxes at various places in the airport, where you can make a written complaint.
20. How to go out after coming from abroad? (Boarding Bridge)
After arrival at airport, go down through stairs next to boarding
bridge-07, complete immigration and collect your luggage. After Customs
Green Channel-01 & 02, there is Gate No. 1 on the South Side, and
Gate No. 2 on the North Side through which arrived passengers can exit/
go out.
21. Can liquid food be taken? (Boarding Bridge)
No, liquid food cannot be taken. It is prohibited by airline authorities.
22. Can dollars be taken abroad? (Boarding Bridge)
Yes, 12k dollars can be taken but endorsements must be made on the personal passports of passengers.
23. There is no gate mentioned in the boarding card, now which gate should I go? (Boarding Bridge)
Go to the desired boarding gate by looking at the flight information display next to each boarding bridge at the airport.
24. I am from abroad and I have no mobile phone. How do I talk to the family? (Help Desk)
There are free telephone booths next to each help desk at the airport from where you can talk to Bangladeshi numbers for free.
25. How do I know which is my check-in counter? (Help Desk)
You can look at the flight information display next to each row or take assistance from the help desk.
26. I am at the airport for the first time. Where do I go now and what do I have to do? (Help Desk)
Show your passport and air ticket at the airport gate and contact the
Help Desk at the Departure Concourse Hall area then you can get the
details.
27. How to connect mobile Wi-Fi? (Help Desk)
You can connect to WiFi from the help desk in the arrival area of the airport.
28. Where is the Biman ticket sales counter? (Help Desk)
Biman's ticket counter is located next to Heavy Luggage Gate no. 6 in the Departure Concourse Hall area of the airport.
29. What to do if the flight is missed? (Help Desk)
Contact the airline’s office at the airport. (List of Airlines)
30. Can I get any help as I have many luggage? (Help Desk)
Please contact the helpline service personnel at the departure area of the airport. (Help line)
31. Where is the "Lost and Found" office? (Lost and Found)
If you go down the stairs at the end of the South Side of the airport
building, you will find the Lost and Found room, room no. 15, next to
the stairs on the ground floor. Lost and Found contact: +8801777715535
32. What to do if the luggage is lost? (Lost and Found)
Lost baggage can be found by contacting the airport's Lost and Found
Section at room no. 15, or, by contacting/calling the HSIA Call Center
13600 (open 24/7), or, by contacting Aviation Security (AVSEC) Control
Room, or, the DSO office. AVSEC Control Room contact: +8801894908044
33. I can't find my luggage. What to do now? (Lost and Found)
You should contact the concerned airlines and Lost and Found section,
next to the Arrival Belt-01. Lost and Found Section (room no. 15)
contact: +8801777715535, (List of Airlines)
34. I didn't find my bag after so much searching at the lost and found office. How do I get my bag? (Lost and Found)
Please contact to airlines office for the necessary tracing. In dire
cases go to the Airport Magistrate’s Office near heavy baggage gate no.
01 and make a written complaint. (List of Airlines)
35. Where foreign currency can be exchanged? (Bank & Booth)
There are banks and booths for exchanging foreign currency inside the
airport in the Departure Concourse Hall area and in front of
Immigration-3.
36. Where to get dollars? (Bank & Booth)
There are banks and booths for exchanging foreign currency inside the
airport in the Departure Concourse Hall area and in front of
Immigration-3.
37. Is there any bank booth in immigration? (Bank & Booth)
No, there are banks and booths for exchanging foreign currency inside
the airport in the Departure Concourse Hall area, and in front of
Immigration-3.
38. I have some Bangladeshi money, can I take it? (Bank & Booth)
No, you can't take Bangladeshi money. Bangladeshi money can be taken after converting it into foreign currency.
39. Where are the smoking zones? (Smoking Zone)
There are
smoking zones on the west side of the 3rd floor of the departure area
and in front of boarding gate no, 5 and boarding gate no. 10 in the
boarding bridge area.
40. Is luggage wrapping mandatory? (Check –in Row)
No, luggage wrapping is not mandatory.
41. Where can I get the boarding pass? (Check –in Row)
You can get your boarding pass by showing your ticket from the check-in row at the airport.
42. What to do if the weight of the luggage is excess? (Check –in Row)
If the weight of the luggage is exceeding the limit, you can reduce the extra baggage or pay the extra price.
43. What can be taken in cabin luggage? (Check –in Row)
You can see the list of prohibited items in the airport airlines catalog.
44. What to do when taking pets abroad? (Check –in Row)
An animal can be carried subject to the prior permission of the
Directorate of Plant and Animal Protection and informing the concerned
airlines. Animal Quarantine contact: +8801324288848 (List of Airlines)
45. When does the check-in counter close? (Check –in Row)
The check-in counter closes 1 hour before international departure.
46. Can I take the cricket bat abroad? (Check –in Row)
Yes, you can take it, but it must be taken in hold baggage.
47. May I carry commercial products with me? (Check –in Row)
No sir, but you can take with the permission of customs.
48. Will the toy pistol go? (Check –in Row)
No, won't go.
49. Do toy drones go? (Check –in Row)
No, won't go.
50. Does wire-connected battery be carried? (Check –in Row)
No, won’t go/ won’t be carried.
51. Can I go out after taking the boarding pass? (Check –in Row)
No, you can't. There is no permission to go outside after receiving a boarding card.
52. What to do after receiving a boarding card? (Check –in Row)
After receiving the boarding card, enter the immigration.
53. Where do I go now that my bag and necessary documents are lost? (FIDS)
You can get your lost bag back and necessary documents by contacting the
responsible supervisor of the area by declaring through FIDS.
54. What should I do now that my mobile is lost? (FIDS)
You can get your lost mobile phone back by contacting the responsible supervisor of the area by declaring through FIDS.
55. I left my mobile on the plane. How do I get that? (Airlines)
Please contact the concerned airlines. (List of Airlines)
56. Where are the airline offices? (Airlines)
Inside the airport, you'll find airline offices on the third and on fourth floors of the exits. (List of Airlines)
57. How much water can I carry on the plane? (Airlines)
You can take a bottle of 100 ml.
58. Why is my flight delayed? (Airlines)
Please contact the concerned airlines. (List of Airlines)
59. I have completed my immigration but the plane has left. Now I can't go out. What to do now? (Airlines)
Contact with your concern airlines. (List of Airlines)
60. I can't find the airline people, now, how do I go out? (Airlines)
You can contact them through the airlines contact number. (List of Airlines)
61. Will the flight be delayed? (Airlines)
Please contact the concerned airlines. (List of Airlines)
62. What should I do now that my bag has changed? (Airlines)
You can recover your lost bag by contacting the security supervisor
responsible for specific airlines and areas by declaring through FIDS. (List of Airlines)
63. My flight was at 5 pm today but I came to see that there is no flight at that time what should I do now? (Airlines)
Please contact the concerned airlines. (List of Airlines)
64. I came to the airport and found out that my flight was delayed. Now where do I go, what do I eat and what should I do? (Airlines)
If your flight is delayed, your concerned airline authority will take appropriate action. They will provide all amenities. (List of Airlines)
65. Can the check-in luggage be taken through the VIP gate? (VIP)
No, your check-in luggage must be taken through Heavy Luggage Gate-6.
66. Where are the air lounges? (Lounge)
The lounges are in the 3rd floor just after immigration.
67. How do I get to Balaka Lounge? (Lounge)
You can get to Balaka lounge on the 3rd floor just after the Immigration area through a lift or stairs.
68. Where to wrap the bag? (Wrapping)
There are several wrapping shops in the Departure Concourse Hall area where you can make your bag wrapped.
69. Can I buy something from the duty-free shop after arrival from abroad? (Duty Free Shop)
Yes, you can buy from duty-free shops in the arrival area.
70. Where are the duty-free shops? (Duty Free Shop)
The airport has duty-free shops after clearing departure immigration and before arrival immigration.
71. Is there any paper photocopying facility at the airport? (Photocopy)
There are photocopying shops in the Departure Concourse Hall area of the airport next to Heavy Luggage Gate No-01 and Gate No-03.
72. Is there any bank inside immigration? (Immigration)
No, there are banks and foreign exchange booths inside the airport in the Departure Concourse Hall area and after Immigration-3.
73. Where is the arrival immigration? (Immigration)
Take the stairs or the escalator near the boarding bridge-07 and you will find the arrival immigration.
74. Do I need to fill immigration card? (Immigration)
If you are a Bangladeshi passport holder then you don't need to fill immigration card, but, if you are a foreign passport holder you must fill out the immigration card.
75. Where is the departure immigration? (Immigration)
The departure immigration is located near the Check-in Rows and marked as Immigration-1, 2, 3.
76. Where to go for problems related to immigration cases? (Immigration)
Contact the immigration office and they will guide you. 24/7 Official Duty Contact Number: Immigration Officer: +88025914226, Immigration Duty Officer: +88028901599 (Immigration Office Website)
77. What does Immigration, Bangladesh police do? (Immigration)
The purpose of the Immigration service, Bangladesh Police is to provide Immigration related service and security to the Bangladesh through the well managed entry and out of people. The immigration service is provided by Special Branch of Bangladesh Police.
78. Who needs registration? (Immigration)
Only citizens of India and Pakistan who have 90 or more than 90 days visa need registration.
79. Who are exempted from registration? (Immigration)
The following persons will be exempted from registration: Diplomatic passport holders, their spouse and children, servants and dependents, Non-diplomatic Staff of Foreign Mission, Government Officials, children under age of 16 years old.
80. When I can do registration? (Immigration)
Foreigner can register within seven days on arrival without any late fee.
81. Where I can do registration? (Immigration)
Foreigner can register from the following places: international airport, immigration check-post or nearest DSB, CSB offices, and SB Office, Malibagh, Dhaka.
82. Do I need any registration fee? (Immigration)
Foreigners don’t need to pay any registration fee within 7 days on arrival.
83. How much late fee do I have to pay? (Immigration)
Late registration fees of foreign nationals are as below: Taka 2000/- (Two thousand) after expiry of 7 days on arrival, Taka 5000/- (Five thousand) after expiry of 15 days on arrival.
84. Do I need to inform if I move from the city? (Immigration)
Yes, you need to inform registration officer if you spend more than seven days in another city/ district and again registration is required to the respective DSB/CSB office.
85. Do I need to submit travel document before leaving? (Immigration)
Yes, you need to submit travel documents and to collect travel permit from the registration office.
86. Where is the prayer hall at the Airport Departure area? (Prayer)
If you go down the stairs next to the Magistrate Court, you will find the prayer area, and if you go up the stairs next to the Heavy Luggage Gate no. 4, you will find a prayer area there also.
87. I came from abroad. But I don't have a Bangladeshi SIM card. How do I communicate with my family? (SIM Card)
The airport has free telephone booths in the Arrival Concourse Hall area, in the Belt Area, and in the Immigration area – from there you can contact your family by making free calls.
88. Where can I get a Bangladeshi SIM card after arrival from abroad? (SIM Card)
After completing the customs check, come out in front of the customs green channel-01 in the Arrival Concourse Hall area, there are a few booths of SIM companies, and from there Bangladeshi SIM can be collected.
89. Where can I get a Bangladeshi SIM? (SIM Card)
After completing the customs check, come out in front of the customs green channel-01 in the Arrival Concourse Hall area, there are a few booths of SIM companies, and from there Bangladeshi SIM can be collected.
90. Where to recharge mobile? (SIM Card)
After completing the customs check, come out in front of the Customs Green Channel – 01 in the Arrival Concourse Hall area, there are a few booths of SIM companies, and from there mobile recharge can be done.
91. Are there mobile charging stations? (Heavy Luggage)
There are mobile
charging stations in the Departure Concourse area and in the various places in
the arrival area.
92. Missed the flight, what to do now? (Heavy Luggage)
Contact the airline's office located on the 3rd-floor and 4th floor inside the airport. (List of Airlines)
93. Which way to departure area exit gate? (Heavy Luggage)
If you are a departing passenger at the airport, then, you can leave through using the “Staff Exit Gate” situated beside the Heavy Luggage Gate no. 6 at the Airport. Or, if you are an arrival passenger, then, you can check out from airport after completing the Customs checkout procedure through arrow indicated Canopy – 1 and Canopy – 2 exit ways with respect to the Terminal no. – 1 and terminal no. – 2 buildings.
94. Are international flight tickets available at the airport? (Heavy Luggage)
Only Biman Bangladesh
Airlines’ international flight tickets are available at the airport. Contact:
+88-02-8901600
95. Where is the Bangladesh Biman ticket counter? (Heavy Luggage)
Bangladesh Biman ticket counter is located next to Heavy Luggage Gate-6 at the airport. Contact: +88-02-8901600
96. What to do for delivery of official/private letters? (Heavy Luggage)
Submit the letter at the DSO Office next to Canopy-02 at the airport.
97. I am sick; can I take a companion with me to hold my bag? (Heavy Luggage)
No, it is not allowed to enter with a companion. If you want, you can take the assistance of the Hotline 13600 at the airport.
98. Can I leave my bags somewhere and go to the toilet? (Heavy Luggage)
You must keep your bags with you.
99. I have a pistol with lenses, can I take it abroad? (Heavy Luggage)
Yes, but it must be declared to the person in charge of Aviation Security (AVSEC) before entering the airport, and to the airline staff before check-in. Then they will guide you through the right procedure.
100. Can anyone enter in the airport except passengers? (Heavy Luggage)
No, only passengers can enter into the airport.
101. Why the fellow passengers can't enter the airport with a ticket? (Heavy Luggage)
Visitor’s tickets are closed due to the Covid-19 situation.
102. Where is the trolley for arrival passengers? (Trolley)
At the airport, trolleys are arranged beside each belt and in front of belts 7 and 8. Arriving passengers can collect the trolley from there.
103. If I need a trolley, where can I get the trolley? (Trolley)
At the airport, trolleys are arranged beside each belt and in front of belts 7 and 8. Arriving passengers can collect the trolley from there.
104. How can I get my passport, if I lost it inside the airport? (AVSEC control Room)
Lost passport can be obtained by contacting the Aviation Security (AVSEC) control room or DSO office at the airport. Avsec Control Room: +8801894908044 DSO: +8801894908826. You may also file a report to HSIA Hotline through calling 13600.
105. What should the passenger do if the bag is changed inside the airport? (AVSEC control Room)
Altered bags can be retrieved by contacting the airport's Aviation Security (AVSEC) control room, or the DSO office. AVSEC Control Room contact: +8801894908044 DSO contact: +8801894908826. You may also file a complaint through calling HSIA Hotline 13600 to get in touch with the Airlines Offices.
106. To exit which direction is gate no-01 and gate no-02? (Arrival Area)
After completing the customs check exit in front of customs green channel- 01 and 02. The gate no. 1 is on the south side of the terminal building, and gate no. 2 is on the north side.
107. I will not go outside today. I will go out tomorrow. Now, where do I wait? (Arrival Area)
There is seating arrangements at the Arrival Concourse Hall area where you can wait.
108. Which direction is the exit of the arrival passengers? (Arrival Area)
After completing the customs check, there are Gate No. 1 on the south side and Gate No. 2 on the north side in front of the Customs Green Channel-01 and 02 by which the arriving passengers can exit.
109. Are there telephone booths at the airport to talk to family? (Arrival Area)
Yes, the airport has free telephone booths in the arrival concourse area, belt area, and immigration area – from there you can contact your family by making free calls.
110. Are there any washrooms in the airport arrivals belt area? (Arrival Area)
There is a washroom near the airport arrivals belt-05 and another one is next to belt-01.
111. Are there any mobile charging stations at the airport? (Arrival Area)
There are mobile charging stations inside the airport at various locations in the departure and arrival areas.
112. Where is the road from the international terminal to the domestic terminal? (Arrival Area)
International arriving passengers can exit through the customs green channel and find a path on the right side towards the domestic terminal.
113. What to do if the luggage is cut? (Arrival Area)
Contact the concern airlines/Lost & Found section with the coordination of Help Desk, HSIA and make a written complaint to them. Then they will take necessary action and inform you about their progress. (List of Airlines)
114. I have come from abroad, now how to go out? (Arrival Area)
Go down the stairs next to boarding bridge-7 and complete the immigration. Then collect your luggage and complete customs. After clearing Customs, exit through the Customs Green Channel. In front of the Customs Green Channel-01 and 02, there is gate No-01 on the south side and Gate No-02 on the north side of the terminal building, through which the arriving passengers can exit.
115. I have come from abroad after completing prison. Can I get any help? (Arrival Area)
Yes, assistance can be obtained from BRAC through the Probashi Kallyan Desk. Probashi Kallyan Desk: +88028901040
116. Is a taxi service available at the airport? (Rent a car)
There are rent-a-car services in front of Canopy Gate at the airport. You can get a taxi service there. Rent a car service
117. Are there any medical services if someone feels sick as soon as they come from abroad? (Health Department)
You can take medical care from the health department of the airport. Emergency Phone: +88028901844, Mobile: +8801799430033
118. Are there any drug stores inside the airport? (Health Department)
There is no medicine shop inside the airport. However, if you feel sick, you can get treatment from the health department. Emergency Phone: +88028901844, Mobile: +8801799430033
119. How to find lost mobile inside the airport? (Health Department)
A lost mobile can be found by contacting the airport's Aviation Security (AVSEC) control room or the DSO office. Avsec Control Room: +8801894908044 DSO: +8801894908826
120. If there is a complaint about the airport, where should I go? (Health Department)
There are complaint boxes at various places in the airport. You can submit your complaint in written there.
121. Where is the magistrate’s court? (Magistrate Court)
Inside the airport, there is a Magistrate's Court next to Heavy Luggage Gate No-01. Airport Magistrate: +8801304050603
122. What should passengers do if they are cheated by buying food from the airport? (Magistrate Court)
Complaints can be made by going to the Magistrate's Court inside the airport next to Heavy Luggage Gate No-01. Magistrate: +8801304050603
123. Where to complain if airport airline officials misbehave with passengers? (Magistrate Court)
Complaints can be made by going to the Magistrate's Court inside the airport next to Heavy Luggage Gate No-01. Magistrate: +8801304050603
124. Are there any washrooms on the departure driveway at the airport? (Driveway)
There are washrooms in the multi-storied car parking next to the airport driveway.
125. Where should we take the dead body from? (Import & export Cargo)
There is a Probashi Kallyan Desk at Gate No. 08 in the import cargo area of the airport. You will get the necessary assistance, if you contact there. The Aviation Security (AVSEC) members will assist in receiving the dead body. Probashi Kallyan Desk: +88028901365
126. Where to collect a parcel from Abroad in DHL courier service? (Import & export Cargo)
Parcels can be collected by going to the Import Cargo Building on the north side through contacting the courier service.
127. Where is luggage belt identification monitor? (Belt Area)
There are luggage belt identification monitors beside both help desk in Arrival area.